Frequently Asked Questions

Frequently Asked Questions About Extrem Puro Extremadura Iberian Products

How long will my order take to arrive?
DestinationEstimated Delivery Time
Mainland Spain24-72 business hours
Portugal2-4 business days
France3-5 business days
Germany, Belgium, Netherlands, Luxembourg 4-6 business days
Italy4-7 business days
Rest of the EU5-10 business days
Which courier service do you use and how can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number and a direct link to the courier's tracking platform, allowing you to monitor the progress of your delivery at any time.

When is a return free of charge?

If an error has occurred in your order or the product has arrived damaged during transport, we will assume all costs associated with the return and replacement of the affected item.

Please refer to our Returns & Refund Policy for full details.

Do you ship Iberian ham and cured meats internationally?

Yes. We regularly export our products throughout Europe and selected international markets, subject to local import regulations and customs requirements.

Do you include invoices or receipts with orders?

Invoices are available upon request and can be provided electronically. To ensure a premium gifting experience, commercial documentation is not normally included inside gift shipments.

What should I do if the product is damaged or I am not satisfied with it?

Please contact our Customer Service Team as soon as possible, providing your order number and photographs of the product if applicable. Every case is reviewed individually to ensure the most appropriate solution.

What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal

All transactions are processed through secure payment platforms using encrypted technology.

How do I use a discount code?

You can enter your discount code during the checkout process in the designated promotional code field before completing payment.

Can I modify or cancel my order after it has been placed?

If your order has not yet been dispatched, we will do our best to accommodate modifications or cancellations. Please contact us immediately after placing your order.

Can I send an Iberian ham as a gift?

Absolutely. Many of our products are designed specifically for gifting and can be delivered directly to the recipient with premium presentation and gift packaging options.

How do I purchase from Extrem Puro Extremadura? Do I need to create an account?

You may browse our online store, add products to your basket, and complete your purchase through our secure checkout process. Creating an account is recommended for easier order tracking and future purchases, although guest checkout may be available.

I have forgotten my password. What should I do?

Simply click the "Forgot Password?" link on the login page and follow the instructions to reset your password.

Do the prices include shipping costs and taxes?

All product prices include applicable taxes unless otherwise stated. Shipping costs are calculated separately and displayed clearly during checkout before payment is completed.

Do you have a physical store?

For information regarding physical points of sale, showrooms, or partner retailers, please contact our Customer Service Team.

Do you have a physical store?

For information regarding physical points of sale, showrooms, or partner retailers, please contact our Customer Service Team.

Frequently Asked Questions About Our Iberian Cured Meats

Which Iberian cured meats do you offer?

In addition to our renowned Iberian hams and shoulder hams, we offer a carefully selected range of premium Iberian cured meats, including:

  • 100% Iberian Acorn-Fed Loin (Lomo)
  • Iberian Lomito
  • Iberian Cular Chorizo
  • Iberian Cular Salchichón
  • Iberian Sobrasada

All crafted from the finest Iberian pigs raised in the dehesas of Extremadura.

What is the difference between Lomo and Lomito?

Lomo comes from the loin of the Iberian pig and is characterised by its larger size, lean texture, and elegant flavour.

Lomito is produced from a smaller and more exclusive cut located near the loin. It contains a higher degree of marbling, resulting in a more tender texture and a richer flavour profile.

What is the difference between Cular and Vela?

The distinction refers to the casing and shape used during curing.

  • Cular products are cured in the natural large intestine, resulting in a wider diameter and longer maturation period.
  • Vela products are thinner and cured more quickly, producing a slightly different texture and flavour intensity.
What makes Extrem cured meats so special?

Our products originate from 100% Iberian pigs raised in freedom in the dehesas of Extremadura, fed naturally on acorns and pasture during the montanera season, and crafted using traditional curing methods that preserve their authenticity and exceptional flavour.

What is the difference between Iberian Chorizo and Salchichón?

While both are traditional cured sausages made from premium Iberian pork:

  • Chorizo is seasoned with paprika, giving it its distinctive red colour and rich, smoky flavour.
  • Salchichón is seasoned primarily with black pepper and selected spices, offering a more delicate and subtle flavour profile.
What makes our Sobrasada unique?

Our Iberian Sobrasada is crafted from premium acorn-fed Iberian pork and inspired by traditional recipes. Its creamy texture, balanced flavour, and exceptional quality make it one of the most distinctive products in our range.

Frequently Asked Questions About Iberian Ham & Shoulder Ham

How should Iberian Ham and Shoulder Ham be stored? What about sliced products?

Whole pieces should be stored in a cool, dry place away from direct sunlight.

Vacuum-packed sliced products should be kept refrigerated and removed from refrigeration approximately 30 minutes before serving to allow their full flavour and aroma to develop.

What are the small white crystals that sometimes appear in Iberian ham?

These small white crystals are naturally occurring tyrosine crystals, formed during the curing process. They are considered a sign of a slow, traditional maturation and excellent product quality.

Which is better: Ham or Shoulder Ham?

Both offer exceptional quality but different experiences:

  • Ham (Jamón) provides larger slices, a more refined flavour profile, and a longer curing period.
  • Shoulder Ham (Paleta) offers a more intense flavour and greater marbling.

The choice ultimately depends on personal preference.

Do you offer organic Iberian products?

Yes. We produce selected organic Iberian products from certified organic farms and dehesas that comply with strict European organic farming regulations.

What makes our organic products so special?

Our organic Iberian pigs are raised in freedom on certified organic dehesas and are fed organic feed free from genetically modified ingredients, antibiotics, and unnecessary additives.

During the montanera season, they feed naturally on acorns and pasture, consuming more than 1,000 kg of acorns per animal. Organic dehesas must also comply with rigorous environmental and livestock management standards, ensuring that all animals and land are certified organic.

The resulting products are crafted using organic agricultural ingredients and strict limitations on additives, processing aids, and non-organic components. Production takes place on dedicated lines separated in time and space from conventional products, ensuring full compliance with organic certification standards.

The result is a range of products that combine exceptional flavour, sustainability, animal welfare, and respect for traditional Iberian craftsmanship.