Shipping terms and conditions.
In EXTREM PURO EXTREMADURA our goal is to offer you the best online shopping experience. For this reason, we have carefully designed the shipping and delivery services using only the best logistics and transport companies in the market.
With this goal in mind, we are delighted to offer the Express service level that guarantees delivery within the term between 1 and 2 business days on the Spanish mainland (which excludes the Balearic Islands, Ceuta, Melilla, and the Canary Islands) at the best possible price.
Our products are celebrated for their exceptional quality. Therefore, in order to guarantee maximum quality and optimal storage conditions in transport, during the summer period from June through September (inclusive) all orders will be shipped using the Express service. This means that during this period the Standard shipping service is suspended without any exceptions. The orders verified from the cutting hour on Thursday, will not be prepared until the following Monday to guarantee the quality of the products in the transport.
During the winter months from October through May (inclusive) our clients can choose between Standard and Express shipping service.
Clients choosing the standard shipping service might also be eligible for free shipping depending upon the total purchase amount and shipping destination.
The following tables summarize the shipping costs by service type (Standard or Express), total purchase amount, shipping destination, and expected delivery times.
Service Features.
The estimated delivery times can vary in cases where an item in an order is not in stock or at times of the year with peaks in order activities (such as Christmastime). These delivery times are therefore approximate and not guaranteed.
The cut-off time for the preparation of orders in the warehouse is set at 1:00 pm, meaning that an extra day will be added to the delivery time of orders made after this point.
Deliveries are made on weekdays from Monday through Friday. Therefore the delivery times are expressed in working days excluding Saturdays and Sundays.
VAT of 21% is not included in published product prices.
Weight and size restrictions apply to consignments of over 600 kg, parcels over 40 kg, and when total package measurements exceed 300 cm.
Shipments to the Canary Islands, Ceuta and Melilla
Standard shipping to the Canary Islands initiates on Fridays (maritime transport) and this can affect the estimated shipping times published.
The customs fees will be assumed by the recipient when making the purchase in the online store, never upon delivery.
Returning shipments.
For returns due to unsuccessful delivery attempts or rejections by customers, the return journey shall be invoiced to the customer as a new shipment. Returning shipments will be charged at the same price as outgoing deliveries. This does not apply to refunds.